Frequently Asked Questions
Please if your questions are not answer here contact use on our customer service at +1(424) 272-0594 for more help, We will be happy hearing from you!! Frequently Asked Questions
- How do I place an order?
Step 1. Search for the medication you need.
Step 2. Click on the ‘Add To Cart’ button for your desired medication.
Step 3. Click on ‘Continue Checkout’ to purchase your medication or repeat steps 1 & 2 to add another medication to your order.
Step 4. Create your account and follow the easy steps to complete your order.
You will receive an email to confirm your order and also a email to confirm your order has shipped.
Note: You can also continue as a guest.
- Has my order been shipped yet?
All orders will receive email updates in all stages of the order process we have a four stage process as listed below:
1. Pending – Your order has been Received and is now waiting to be processed.
2. Payment Received- The funds have now been received.
3. Awaiting Shipment – Your order has now been prepared and is waiting to be dispatched.
4. Complete – Your order has now been shipped and will be trackable.
- If your payment was not successful you will get the payment Failed status?
Ifyou have not yet received any emails then please check your junkmailbox as some emails can be directed there. You may also log into youraccount and see the status of your order at any time.
- What are my payment options?
Wecurrently accept MasterCard, Visa & Maestro credit & debitcards and process orders up to a value of €2600.00 orders over thatamount please select Bank Transfer, WesternUnion/Moneygram or Bitcoin asyour payment method.
- Why is my payment Failed?
Pleasebe sure to add the correct shipping/billing address that your card isregistered to or your payment will automatically be declined by ourpayment processors, If your purchase is international then please notethat some credit & debit cards are set up for domestic use only andwill not allow international transactions, however in most cases you cancall your card issuer and authorize the payment.
- How am i sure this site is legit?
We are very legit that is why we are called the best online pharmacy by our frequent clients.
For the purpose of legitimate evidence we make it possible for our new customers to have their package put on transit and all shipping information and tracking given to you, after you made confirmation of this after which you can now provide us with payment details and reference for cash pick up to be done so feel free making and order with us.
SMART DRUG PHARMA IS THE BEST!!!
- Our Customer Service opening times
We are open 365 days a year. However in the event our customer service representatives are busy with another customer please leave a message and one of our team members will reply you on the same day.
We are available on Live Chat support and Just one call away from you. You can
- How are the prices at SMART DRUG PHARMA so low?
We try and keep our prices as low as we can without harming service and quality, simply by reducing costs where possible, low margins, small staff, batch shipping, more returning customers and no physical distribution centre. By transferring our business to the web reduced our maintenance costs by 50% and enabled us to offer our customers much more affordable prices.
- What happens after I place my order?
After you place your order, the information you provided will be reviewed and filled by our pharmacist and Chemist, Once approved and processed, your order status will be set to approved, and moved to processing. Your order will then be shipped to you the following working day.
- How do we ensure your privacy?
One, SMART DRUG PHARMA is committed to preserving your medical and personal information privacy. All data we receive is legally protected under doctor-patient privilege laws. Our online ordering system is using the latest Secured Encryption Technologies and all personal and credit card information will be submitted using highest levels of technical security with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use credit cards will be reported immediately.
We understand that the privacy of all information you provide is of a primary importance. This is why we are committed to preserving the privacy of our customers. The information you provide is never shared with other companies or third party service providers. Your personal information, bank details and transaction details will only be used to fulfil the transaction and provide you with customer service.
- Site Security
We use advanced security measures in order to make our website safe for our customers to use. SSL128 bit encryption technology is used when receiving and transmitting credit card information during the transaction. After processing, sensitive details are encrypted and saved on our offline servers, and thus cannot be accessed from the internet.
- Refund Policy
Due to federal and local laws we can not receive medication back after they were shipped – if in the unlikely event your order did not arrive or was lost – we will issue an immediate refund or send another parcel as per your request.
Once you receive your medications, we will only provide a refund if the product is faulty, damaged during shipping, or expired. If there are any problems with your order please notify us within one week of receipt at email@example.com Your claim will be carefully studied and appropriate steps will be taken immediately to avoid similar problems in the future.
If you feel you are entitled to a refund, please notify us directly instead of contacting your credit card company. We can not offer a refund if you first make a claim directly with your credit card company.
SMART DRUG PHARMA l will only provide a refund for complaints received within 60 days from the date of the shipment.
- How will my order be packaged?
Allorders are packaged very discreetly in padded envelopes with zip-sealedsachets inside, no mention of products names or the website name on theoutside of the packages.
How can you guarantee my order will arrive at my address?
Ifyour order does not arrive we will simply reship it free of chargeafter 7 business days, However, we will only allow 1 free reship.
Can you call the mail service and see why my order has not been delayed?
No,we will not call or chase up orders until the 7 business day periodhas passed. We will then reship the order after 7 business days if it’snot arrived and then file a claim for the lost package (only valid forrecorded shipping methods – unrecorded does not qualify for a reship andis selected at receivers risk).
Do I get a tracking number with my order?
Yes, all orders are supplied with a tracking numbers
- Do you have a product that’s not listed on your website?
We can source most products in bulk quantity, If there is a product you are interested in you can contact us for a quote and we can source that for you.
My order has not arrived within 3 business days, can I have a refund instead of a reship?
No,you will not get the choice of a refund, we are good enough to offer 1 free reship which is more than some vendors offer – a refund is out of the question (only recorded mail will qualify for a reship – unrecorded mail will not qualify).
Can you guarantee my order will be here before a certain date?
No,we do not offer any guaranteed shipping dates, any estimated shipping dates and times are that of the shipping service used. If you have any complaints regards shipping times please take that up with the shipping/postal company.
I have seen prices cheaper than yours on another website, will you price match?
Yes as long as the website is a trusted, reputable USA vendor, However, we do not match one-off discount codes.
I am a regular customer can I have a discount?
No,we will decide when we offer discounts and normally you will be notified by email or we will be displaying banners throughout our website so be sure to make an account to take advantage of all discounts and offers.
- Standard International Shipping (SIS) Rate
$ 30 (3-10 days) Worldwide delivery
Total time for delivery is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. You will receive an email once the order has been shipped to you. From the moment that you receive the email notifying you that your order has been shipped, the shipping time officially begins.
- Express Shipping :
$60 (3-4 days) Worldwide delivery.
Total time for delivery is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. You will receive an email once the order has been shipped to you. From the moment that you receive the email notifying you that your order has been shipped, the shipping time officially begins. Due to Express service, All Express orders shipped on urgent basis.
- Why does Smart Drug Pharma do not require a prescription?
SMART DRUG PHARMA ships from a jurisdiction that does not require a prescription. All medications are genuine and approved for sale in the jurisdiction
- Which countries do you ship?
We ship to US, Canada, Australia, UK, NZ, France, Germany, Sweden, Denmark, Norway, Singapore, Middle East, Japan, Korea, and across the world.
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